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Privacy Policy

Terms and conditions

MYSUPPLYZ Privacy Policy

Effective Date: 1/11/2024

This Privacy Policy describes how MYSUPPLYZ (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use the MYSUPPLYZ app and services.

  1. Information We Collect

When you use MYSUPPLYZ, we collect the following types of information:

  • Personal Data: This includes information such as your name, email address, phone number, billing and delivery address, payment information, and company details when you register or complete transactions.
  • Account Information: Transaction history, communication with suppliers, and preferences within the app.
  • Device Information: We automatically collect information from the devices you use to access MYSUPPLYZ, such as your IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience, manage sessions, and analyze site usage. You may control cookie preferences through your browser settings.
  1. How We Use Your Information

We use your information to:

  • Provide Services: Facilitate transactions between buyers and suppliers, process payments, and manage your account.
  • Improve the Platform: Analyze usage patterns and user feedback to enhance our services.
  • Marketing and Promotions: Send you relevant offers, newsletters, or promotions based on your activity on MYSUPPLYZ.
  • Legal and Regulatory Compliance: Comply with applicable laws, enforce our terms, and address any legal issues or disputes.
  1. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors and partners (such as payment processors) who assist in providing the MYSUPPLYZ services. These entities are obligated to safeguard your data.
  • Legal Authorities: If required by law, we may disclose your information to government or regulatory bodies for legal proceedings or compliance purposes​.
  • Business Transfers: In case of a merger, sale, or acquisition, your personal data may be transferred to the relevant party, but you will be notified of any such changes.
  1. Data Security

We employ a variety of technical and organizational measures to secure your personal data. These include encryption, access control, and regular security audits. While we strive to protect your data, no system can be 100% secure. You are responsible for maintaining the confidentiality of your account credentials​.

  1. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You may correct or update your personal information through your account settings.
  • Deletion: You may request the deletion of your personal data, subject to any legal obligations that require us to retain it.
  • Marketing Preferences: You can opt out of receiving marketing communications at any time by following the instructions in those messages or updating your preferences in the app.
  1. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. If you stop using MYSUPPLYZ, we may continue to store certain data as required by law or for legitimate business purposes​.

  1. International Data Transfers

If you access MYSUPPLYZ from outside [Malaysia], your data may be transferred to and processed in a country with different data protection laws. We take measures to ensure that your data remains protected during these transfers.

  1. Children’s Privacy

MYSUPPLYZ is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data collection, we will take steps to delete it.

  1. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted within the app, and continued use of MYSUPPLYZ signifies acceptance of the updated policy. We encourage users to review this policy regularly.

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

    • Email: info@mysupplyz.com
    • Phone: +60122651506
    • Address: Soho Suites at KLCC, 20 Jalan Perak, 50450 Kuala Lumpur, Malaysia

MYSUPPLYZ Terms & Conditions

  1. Acceptance of Terms

By using the MYSUPPLYZ app, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use the app.

  1. Account Registration

To access certain features of MYSUPPLYZ, users must create an account by providing accurate and up-to-date personal information. You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.

  • Eligibility: You must be at least 18 years old to use the platform. If you are registering on behalf of a company, you warrant that you have the authority to bind the company to these terms.
  1. User Responsibilities

You agree to use MYSUPPLYZ in a lawful manner. The following actions are strictly prohibited:

  • Impersonating others or providing false information.
  • Using the platform for fraudulent or illegal activities.
  • Breaching any laws or third-party rights.
  1. Transactions and Payments

MYSUPPLYZ facilitates the transaction between buyers and suppliers but is not directly involved in the sale or purchase of goods. We do not guarantee the quality or legality of the goods provided by suppliers.

  • Payment: All payments must be made through our authorized payment gateways. Fees, taxes, and charges will apply as per the transaction value.
  • Refunds & Returns: Any disputes regarding refunds or returns must be resolved directly between the buyer and the supplier. MYSUPPLYZ is not responsible for facilitating or enforcing such agreements unless otherwise stated in our policies.
  1. Fees

MYSUPPLYZ may charge fees for the use of certain services, such as subscription plans or premium features. You will be notified of any applicable fees at the time of use. All fees are non-refundable unless otherwise specified in our refund policy.

  1. Intellectual Property

All content on MYSUPPLYZ, including trademarks, logos, text, images, and software, is the intellectual property of MYSUPPLYZ or its licensors. You are not permitted to copy, distribute, modify, or otherwise exploit any of the content without our express permission.

  1. Privacy

Our use of your personal information is governed by our Privacy Policy, which can be found [here]. By using MYSUPPLYZ, you consent to the collection and use of your data as outlined in the policy.

  1. Limitation of Liability

MYSUPPLYZ will not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to, loss of profits, data, or goodwill.

  • Force Majeure: We are not responsible for any failure to perform due to causes beyond our control, such as natural disasters, network failures, or government restrictions.
  1. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Malaysia]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

  1. Changes to Terms

MYSUPPLYZ reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on the platform, and continued use of the app signifies acceptance of the updated terms.

  1. Termination

We may terminate or suspend your access to MYSUPPLYZ at any time if we believe you have violated these terms. In such cases, we are not obligated to refund any fees paid.

  1. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Soho Suites at KLCC, 20 Jalan Perak, 50450 Kuala Lumpur, Malaysia.